Understanding Operations: Interview with Cameron Sorsby, Recap
Updated: Oct 3, 2019
I didn't have a good grasp on what working in operations meant so I interviewed someone who did. I was set to interview Sara Morrison, Director of Operations at Praxis, but she is having a baby. Sara, if your're reading this, congratulations!
Cameron Sorsby, CEO of Praxis, filled in for her and did a great job of answering my operations-based questions. This is what I learned.
The operations role encompasses a huge range of activities. Even though the specific activities differ from business to business, the overall goal is to help produce and refine the product to meet customer needs. Operations is the oil of a business. It makes everything more efficient and smoother.
Someone working in an operations role has to be a jack-off-all-trades. The day-to-day is volatile. One day you might have to be down in the trenches working with customer success. Another day it's helping the sales team tweak a new strategy. Every department depends on operations for a different reason. Non-versatile people who have a hard time seeing the "big-picture" cause and effect would not be a good match for operations. Making decisions based on information from multiple sources and communicating it to the right people, in a timely manner, is also necessary for this role. You are under pressure from a lot from people in a operations role.
My misconception about operations was that of a boring administrative job. This role requires fast paced critical thinking and connecting information from all departments. It is not for someone who enjoys mastering a couple aspects of their job. Anyone who wants to succeed in this division has to have an above average understanding of multiple aspects, and how they work together. For example, understanding how to use 8 different software's that are implemented in your business when a sales person may only know 3.
Personally, operations sounds like a role I could do well, but could excel more on the front end of content creation, in marketing.